Experience

Experience

Product Owner with experience across product strategy, doctor and clinic feedback, customer demos, product research, functional requirements, acceptance criteria, business rules, KPI/OKR reporting, UAT/testing support, competitor and pricing research, ABHA/ABDM research, product communication, and module-level planning. Also experienced in healthcare content, WordPress/WooCommerce blogs, product documentation, newsletters, social content, customer communication, and SEO-aware website copy. Strong at translating customer needs, product gaps, and business priorities into user journeys, requirements, initiative plans, product concepts, and clear direction for design, development, and content teams.

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Professional Experience

Product Owner

DocHours by Zennode Technologies

2024 – Present
  • Product Ownership & Agile Delivery: Planned initiatives, clarified product requirements, defined functional requirements, acceptance criteria, business rules, and role-based workflows, and supported sprint-aligned task tracking, UAT/testing, and design/development handoff.
  • Customer & Discovery Research: Conducted product demos, collected doctor and clinic feedback, studied clinic workflows, identified product gaps, onboarding friction, and adoption barriers, and converted insights into product priorities and communication.
  • Strategy, Pricing & Market Research: Conducted product strategy reviews and diagnostic analysis; researched competitor positioning, pricing models, organic traffic, feature gaps, and market messaging to support pricing, positioning, and go-to-market decisions.
  • Healthcare SaaS & Module Planning: Researched ABHA/ABDM, consent flows, role permissions, auditability, Consultation Module, patient communication workflows, invoice/revenue reconciliation, admin dashboards, leave management, and billing/revenue workflows.
  • Reporting & Analytics: Prepared quarterly management updates covering OKRs, KPI status, completed work, roadblocks, and next-quarter priorities, and reviewed Google Analytics, Microsoft Clarity, Core Web Vitals, and marketing trackers to identify user behavior patterns and improvement areas.

Content Writer

Zennode Technologies

2023 – 2024
  • Product Documentation: Installed and tested WooCommerce/WordPress plugins, then created step-by-step documentation with screenshots covering setup, configuration, user actions, and end-to-end usage flows.
  • Product Content: Wrote blogs, website copy, newsletters, onboarding content, feature explanations, customer emails, WhatsApp messages, social media content, LinkedIn articles, and link-building outreach communication for WooCommerce plugins and DocHours.

Assistant Professor

KMCT College of Engineering for Women

2019 – 2020
  • Teaching & Mentorship: Delivered academic instruction, supported student learning, and helped communicate technical concepts in a structured and accessible manner.
  • Academic Coordination: Contributed to coursework, classroom delivery, assessments, and student guidance in an engineering education environment.

Programming Analyst Trainee

Cognizant Technology Solutions

2017 – 2018
  • Professional Training: Completed foundational training in software delivery practices, corporate workflows, and technology project environments.
  • Analytical Exposure: Gained early experience in structured problem-solving, process discipline, and cross-functional workplace communication.

Education & Contact

Education

M.Tech in Biomedical Engineering

VIT University, Vellore

2014 – 2016
B.Tech in Electronics & Biomedical Engineering

Model Engineering College, Ernakulam

2010 – 2014